Contact
Questions, bug reports, and feedback are welcome.
What to contact us about
- A QR code that doesn’t scan. Tell us the type, roughly what you entered (never send a real password), which phone and app failed, and the printed size if it was printed.
- Incorrect information. If you spot an error about QR codes, sizing, or standards, send us the page and what looks wrong.
- A QR type worth adding. Particularly if you have a concrete use for it.
- Accessibility problems. Tell us if something does not work with a keyboard, screen reader, or high zoom.
Things we can’t help with
- Recovering an old QR code. QR codes are generated in your browser and are not stored by Plain QR Codes, so we cannot retrieve an earlier code. Create a new one instead.
- A QR code from another service that stopped working. That is usually a dynamic code whose redirect was switched off, and only the provider that issued it can restore it. What that means and why.
- Telling you where a QR code you received leads. You can check that yourself with the scanner, which decodes on your device and shows the destination without visiting it.
If your QR code will not scan
Check the size guide first for common size, quiet-zone, and contrast problems. If it still fails, email us with the QR type, device, scanning app, and printed size if applicable.
Response times
Replies usually take a few days. Bugs affecting QR code generation or scanning are prioritized.